Safe and trusted specialists
Verified Building Services (VBS) helps homeowners complete safe, professional home improvement
and building work anywhere in the UK.
From simple to complex builds, we can help take you from the spark of an idea to the completion of
the project.
Meet The Team
Home improvement work can be complex, with multiple trades and multiple contracrtors. VBS was
established to create a safe, trusted environment for homeowners, contractors, and advisers.
We manage a nationwide network of approved contractors, ensuring all work is carried out to strict
standards—whether the project is arranged directly, through a mortgage broker, or via an equity
release adviser.
A Safer Way to Improve Your Home
Tim Waterlow
Managing Director
Steve and I launched VBS to help customers who struggle to find builders they can trust. Our focus is simple: make home improvements run smoothly and build confidence in every step of the process.
We’ve done our job when we’ve removed your worries so you can focus on achieving your goals. I have 40 years’ experience running customer‑first businesses, and no question is ever too small for our team.
Steve Albinson
Director
I have been operating in this field for 40 years working with excellent contractors to make sure customer jobs run smoothly. I run our Contractor and Builder relationships.
We spend every moment of the day making sure that our customers objectives are met and that we are taking the concern and worry about exciting home improvements projects.
Nikki Waterlow
Marketing Manager
Making sure that our ethos and customer approach is clear in our correspondence and we are simplifying our journey to make it simple for our customers is my purpose.
Louise Mitchell
Head of Operations
As Head of Operations, I oversee the day-to-day running of the business, ensuring everything operates smoothly while nurturing strong relationships with both customers and advisers.
My guiding principle is simple: whatever makes the customer’s life easier and delivers the best possible outcome is always the right approach.
I lead my team with empathy, efficiency, and high standards, making sure every interaction reflects the company’s commitment to service, trust, and practical solutions.
Cathy Lowe
Customer Account Manager
I love working with people and listening to their stories and goals. The great thing about my job is seeing an ambition come to fruition
Kate Clyne
Customer Account Manager
Each of the customer I work with has a story to tell and a goal they are trying to achieve. Working with people is exciting and rewarding and there is no question too small.
