What Makes a High-Quality Referral to Verified Building Services
The most successful referrals to VBS are those where professional oversight, pricing certainty, and customer protection deliver clear value to both the adviser and the client.
Suitable project value
VBS is ideally suited to home improvement projects of £5,000 + VAT, where the scale or complexity of work makes independent management risky or inappropriate for later-life customers.
Clients seeking reassurance, not the cheapest quote
The strongest referrals are customers who value peace of mind, transparent pricing, insurance protection, and professional project management, rather than selecting builders based solely on initial cost.
Later-life and vulnerable customers
VBS is particularly appropriate for customers over 55 or those requiring additional support, reassurance, and oversight when arranging building works funded through equity release or later life mortgages.
Customers who want a fully managed, end-to-end service
VBS works best for clients who want one accountable organisation to manage surveys, quotations, contractors, scheduling, and completion—removing complexity and stress from the process.
Adviser-led introductions where outcomes matter
Referrals made by advisers who prioritise long-term client outcomes, regulatory confidence, and professional reputation align strongly with the VBS service model.
How to Refer a Client to Verified Building Services
Referring a client to VBS is simple and adviser-friendly:
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Online referral via our secure website
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Email referral to enquiries@verifiedbuildingservices.com
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Telephone referral to speak directly with our specialist team
Once referred, VBS manages the process from initial survey through to completion, keeping both the adviser and client informed at every stage.
Why Financial and Mortgage Advisers Recommend Verified Building Services (VBS)
Verified Building Services (VBS) provides a nationwide, quality-assured home improvement service specifically designed for the Equity Release and later life mortgage market.
Advisers recommend VBS because it removes risk from building works, protects vulnerable customers, and supports better financial and client outcomes when property improvements are funded through later life lending.
By integrating VBS early in the advice journey, advisers gain greater confidence that:
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Project costs are accurate and fair
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Contractors are fully vetted and insured
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Customer vulnerability is properly managed
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The overall advice outcome remains suitable and robust
Home improvement work can be complex, with multiple trades and multiple contracrtors. VBS was
established to create a safe, trusted environment for homeowners, contractors, and advisers.
We manage a nationwide network of approved contractors, ensuring all work is carried out to strict
standards—whether the project is arranged directly, through a mortgage broker, or via an equity
release adviser.
A Safer Way to Improve Your Home
Adviser Benefits: Supporting Better Advice and Better Outcomes
Improved funding accuracy for equity release and later life mortgages
Early involvement from VBS enables advisers to rely on verified, realistic cost estimates, reducing the risk of under-borrowing, over-borrowing, or repeat funding requests that can undermine the advice process.
Reduced risk to adviser reputation and client relationships
By recommending a quality-assured, fully managed service, advisers significantly reduce the likelihood of disputes, complaints, or poor client experiences associated with unmanaged building work.
Alignment with FCA expectations and consumer duty
The VBS model supports adviser responsibilities around fair value, customer vulnerability, suitability, and good outcomes, helping firms evidence robust and responsible referral practices.
Commercial Value for Advisers Referring to VBS
Transparent pricing that supports confident recommendations
All project costs are clearly structured and aligned to national industry rates, enabling advisers to discuss home improvement funding openly and accurately during the advice process.
Revenue share while retaining full client ownership
Advisers retain full ownership of their client relationships. In addition there are opportunities for Advisers to receive a referral fee for introducing clients. This reflects the reduced acquisition costs for our contractors and is included in the National Industry standard rates i.e. does not impact theorise the customer pays. Please reach out to the VBS team to understand more and how you might become a referral partner for VBS
A scalable, nationwide referral solution
VBS offers advisers a consistent, repeatable service they can confidently recommend across suitable cases throughout the UK.