VBS Code of Conduct 

Registration

 

The Contractor will:

 

• Register and complete the VBS Contractor Panel Form.

• Provide the following information.

• Company Registration Number

• Full company name

• VAT Registration number

• CIS Tax reference number

• Public Liability Insurance policy which needs updating annually

• All necessary gas and electrical certifications and licences which need updating annually

• CRB checks on surveyors visiting the customers’ homes

• Provide the company’s latest filed accounts which need updating annually. 

 

Before you commence work 

 

The Contractor will:

​

• Check you have the correct building schedule ie. Agreed quote.

• Inform the Customer of all timescales and days where operatives are not expected on site

• Respect religious events, holidays and festivals

• Inform the Customer if there is to be a break in their services such as gas or water

• Request any furniture or belongings to be safely removed from the area of work

 

 

Upon Arrival at the Homeowners

 

The Contractor will:

​

• Explain the work you need to do and how long this should take

• Respect their property and belongings

• Get any permission from the Customer before they start work i.e. use of kettle, toilet, etc

• Be polite and not racist or sexist

• Be professional at all times and not use any inappropriate language or offensive behaviour

 

Keeping Clean and Tidy

 

The Contractor will:

 

• Use dust sheets to cover not only the area of work but also the access routes to prevent migration of dirt to these areas and any furniture that may remain in the room

• Ask the Customer’s permission before leaving materials or rubbish in their home or communal areas

• Ensure all materials and tools are removed where possible each evening and the works area is left in a habitable or tidy condition

 

Carrying out the Work

 

The Contractor will:

 

• Carry out the work in a safe manner and avoid/minimise disruption

• Only use good quality materials

• Only go in rooms or areas where you are working

• Help keep the property secure by not leaving doors open or leaving ladders where people could use them to get into the property

• Take extra care if there are small children or people who can’t move around very well by making sure that they don’t leave things out that could be tripped over, or leaving dangerous items, such as electrical wires exposed

• At the end of the day, make sure the Customer still has use of:

  • Toilet, gas and bathroom facilities

  • Cold and hot water

  • Cooking facilities

  • Lighting

  • Some form of heating (in winter)

• Only work between 8.00am and 6.00pm, Monday to Friday, unless an alternative time is arranged in advance

• Give the Customer clear advice on how to use any repaired items and warn about wet paint etc

• On completion of the repair if the Customer available they must be shown the works are complete and request a signed Completion Certificate

• Observe “No Smoking” on any part of the Customers premises (indoors or out)

• No operatives are to be under the influence of alcohol or other substances that may impair their safe working

 

Communications

​

• All written communications with the customer to be carried out through Verified Building Services Ltd

• Advise Verified Building Services Ltd of any customer complaints as soon as they are raised and within 1 working day.

• Accept Verified Building Services Ltd decision on complaints as final and binding

• Where the Contractor is sub-contracting the work they will ensure that the sub-contractor adheres to the same standards and obligations that the Contractor has agreed with Verified Building Services Ltd.

• The Contractor will advise Verified Building Services Ltd of their intention to utilise the sub-contractor at least 5 working days before commencement of the work.

• All quotations issued by the Contractor will be submitted to Verified Building Services Ltd for their approval and authorisation prior to being sent to the customer.

• Where it is highlighted on the Advisor Referral Form that the customer is potentially vulnerable the Contractor will agree with Verified Building Services Ltd a strategy to alleviate the problem. That strategy will be documented and issue by Verified Building Services Ltd to be incorporated into the building works process 

• Ask the Customer’s permission before leaving materials or rubbish in their home or communal areas

• Ensure all materials and tools are removed where possible each evening and the works area is left in a habitable or tidy condition

 

Carrying out the Work

​

The Contractor will:

​

• Carry out the work in a safe manner and avoid/minimise disruption

• Only use good quality materials

• Only go in rooms or areas where you are working

• Help keep the property secure by not leaving doors open or leaving ladders where people could use them to get into the property

• Take extra care if there are small children or people who can’t move around very well by making sure that they don’t leave things out that could be tripped over, or leaving dangerous items, such as electrical wires exposed

• At the end of the day, make sure the Customer still has use of:-

  • Toilet, gas and bathroom facilities

  • Cold and hot water

  • Cooking facilities

  • Lighting

  • Some form of heating (in winter)

• Only work between 8.00am and 6.00pm, Monday to Friday, unless an alternative time is arranged in advance

• Give the Customer clear advice on how to use any repaired items and warn about wet paint etc

• On completion of the repair if the Customer available they must be shown the works are complete and request a signed Completion Certificate

• Observe “No Smoking” on any part of the Customers premises (indoors or out)

• No operatives are to be under the influence of alcohol or other substances that may impair their safe working

 

Communications

​

• All written communications with the customer to be carried out through Verified Building Services Ltd

• Advise Verified Building Services Ltd of any customer complaints as soon as they are raised and within 1 working day

• Accept Verified Building Services Ltd decision on complaints as final and binding

• Where the Contractor is sub-contracting the work they will ensure that the sub-contractor adheres to the same standards and obligations that the Contractor has agreed with Verified Building Services Ltd.

• The Contractor will advise Verified Building Services Ltd of their intention to utilise the sub-contractor at least 5 working days before commencement of the work.

• All quotations issued by the Contractor will be submitted to Verified Building Services Ltd for their approval and authorisation prior to being sent to the customer.

• Where it is highlighted on the Advisor Referral Form that the customer is potentially vulnerable the Contractor will agree with Verified Building Services Ltd a strategy to alleviate the problem. That strategy will be documented and issue by Verified Building Services Ltd to be incorporated into the building works process