CREATE
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Identify and recruit qualified contractors, ensuring all required insurances and accreditations are up to date.
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Maintain full geographical coverage with multiple contractors for each post code
PROCESS
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Arrange the initial home survey visit.
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Review and approve contractor quotes.
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Coordinate between the customer and contractor to facilitate the project’s start.
MANAGE
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Assign each customer a personal Customer Advice Agent to guide them through the entire process.
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Act as an intermediary to ensure smooth and stress-free project completion.
MONITOR
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Oversee all communication and transactions through the VBS Service.
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Record and track all project data from the initial quote to the expiration of the warranty.
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Benchmark customer satisfaction scores against other contractors to maintain excellence.
CONTROL
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Maintain oversight of all work, ensuring that changes to the project scope are managed properly.
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Deploy field-based Site Installation Managers to oversee installations and ensure compliance.